Privacy Policy

1. IDENTIFICATION


∙ Identity: REAL ESTATE GATE, S.A.U. (hereinafter, “DAURO HOTELS”) ∙ NIF: A18012484

∙ Address: C/ ACERA DEL DARRO, 19. 18005 GRANADA. SPAIN.

∙ Phone: 958221581

2. INFORMATION AND CONSENT.


 

By accepting this Privacy Policy, the user is informed and gives his/her free, informed, specific and unequivocal consent for the personal data provided through the website located at the URL www.hoteles-dauro.com (hereinafter, the “Website”) to be processed by DAURO HOTELS, as well as the data derived from his/her browsing and any other data that he/she may provide in the future to DAURO HOTELS in a clear and simple way, for the purpose of facilitating understanding, determining freely and voluntarily whether he/she wishes to provide his/her personal data to DAURO HOTELS.

3. OBLIGATION TO PROVIDE THE DATA.


 

The data requested in the Website forms are generally mandatory (unless otherwise specified in the required field) in order to comply with the established purposes.

Therefore, if they are not provided or not provided correctly, they may not be able to be handled, notwithstanding the fact that the content of the Website may be freely viewed.

 

4. WHAT PURPOSE WILL DAURO HOTELS PROCESS THE USER’S PERSONAL DATA FOR?


 

The personal data provided through the Website will be processed by DAURO HOTELS for the following purposes:
  1. Data provided for booking, both through the Website and contact center (call center, email or chat) for individual or group and room bookings:

∙ Manage the booking requests made by the user.

∙ Send confirmation or documentation of the reservation made.

∙ In the event that consent is given to do so, the sending of commercial communications from DAURO HOTELS.
  1. Data provided to register as a registered user in DAURO HOTELS:

∙ Manage your registration or unsubscription request within the modality chosen by the user.  ∙ Verify that the user meets the requirements for registration within the modality selected, whenever DAURO HOTELS deems it appropriate.  ∙ Process and respond to any possible information requests made by the user.  ∙ Search for promotions that match the needs that the user select.  ∙ For the sending of personalized commercial communications by HOTELS DAURO.
  1. Data provided for publications on Blogs owned by DAURO HOTELS:

∙ Manage the publication of your comments on the Website.

∙ Manage the subscription and/or unsubscription to the blog Newsletter at the user’s request ∙ In case it is necessary, carry out a control of the content of the users’ comments and, where appropriate, delete those whose content does not conform to the conditions applicable to this Website at the discretion of DAURO HOTELS.
  1. Data provided for the modification and cancellation of bookings:

∙ Manage the requests for modification or cancellation of your booking requested by the user to DAURO HOTELS.

∙ Send you the response to the request made to DAURO HOTELS. 5. Data provided for sending Newsletter:

∙ Manage the subscription and/or unsubscription of the Newsletter, made through the channel available on the DAURO HOTELS Website.
  1. Data provided in the contact forms and Corporate website:

∙ Manage the contact and information requests of the user through the channels made available for this purpose on the DAURO HOTELS websites.

∙ Management of the request made

5. WHAT USER DATA WILL DAURO HOTELS PROCESS?


 

DAURO HOTELS will process the following categories of user data:
  1. Data provided for booking, both through the Website and contact center (call center, email or chat) for individual or group and room bookings:

∙ Identification data: name, surname, nationality.

∙ Contact data: email address, phone number.

∙ Transaction data of goods and services in DAURO HOTELS: Products and services purchased or about which you show interest.

∙ Stay preferences.

∙ Economic, financial and insurance data.

∙ Other data: data provided by the interested parties in the open fields or through the call made.
  1. Data provided for registration as a registered user in DAURO HOTELS:

∙ Identification data: name, surname, address and nationality  ∙ Contact data: email address, phone number.  ∙ User and/or owner identification codes or keys.
  1. Data provided for publications on Blogs owned by DAURO HOTELS:

∙ Identification data: name, surname, address, nationality. ∙ Contact data: country of residence, email address.
  1. Data provided for the modification and cancellation of bookings:

∙ Identification data: name, surname, address, nationality. ∙ Contact data: email address, phone number.

∙ Transaction data of goods and services.

∙ Economic, financial and insurance data.

∙ Other data: data provided by the interested parties in the open fields of the forms available on the Website or in the attached documents.
  1. Data provided for sending Newsletter:

∙ Identification data: name, surname, address, nationality. ∙ Contact data: country of residence, email address.  ∙ Personal characteristics data, language.
  1. Data provided in the contact forms and Corporate website:

∙ Identification data: name, surname, address, nationality. ∙ Contact data: email address, phone number.

∙ Transaction data of goods and services.

∙ Other data: data provided by the interested parties in the open fields of the forms available on the Website or in the attached documents.

In case the user provides data of third parties, they declare to have their consent and agree to pass on the information contained in the Privacy Policy, exempting DAURO HOTELS from any responsibility in this regard. However, DAURO HOTELS may carry out, periodically, checks to verify this fact, adopting the due diligence measures that correspond, according to data protection regulations.

6. WHAT IS THE LEGITIMATION FOR THE PROCESSING OF THE USER’S DATA?



The legitimacy of processing your personal data will be as follows:
  1. For booking, both through the Website and contact center (call center, email or chat) for individual or group and room bookings: the execution of the contract between the parties. For the execution of analyses on the use of the website, the legitimate interest of DAURO HOTELS.
  2. For the management of registration as a registered user: in the requested consent and, in cases of verification of compliance with the conditions by the user, the legitimate interest of DAURO HOTELS. However, in case of withdrawal of your consent, this will not affect the legality of the treatments carried out previously.
  3. For the management and publication of comments or posts sent by users in Blogs owned by DAURO HOTELS: in the consent given by the user and, to check the preferences and behaviors of users, as well as to control the content of comments, legitimate interest of DAURO HOTELS.

DAURO. In case of withdrawal of your consent to the processing of publication of the comments, it will be deleted by DAURO HOTELS from the Website. 4. For the modification and/or cancellation of your reservation in the execution of the contract between the parties. For the execution of analyses on the use of the website, the legitimate interest of DAURO HOTELS.
  1. For sending Newsletter: in the consent given by the user. 6. For sending contact forms and the Corporate website: in the consent given by the user. For the execution of analyses on the use of the website, the legitimate interest of DAURO HOTELS.

The consents obtained for the above-mentioned purposes are independent so that the user can revoke only one of them, not affecting the others.  To revoke this consent, the User can contact DAURO HOTELS through the following channels: calidad@hoteles-dauro.com.

7. WITH WHOM WILL THE USER’S DATA BE SHARED?


 

The user’s data may be communicated to:
  1. Data provided for booking, both via the Website and the contact center (call center, email, or chat) for individual or group and room bookings: o Companies integrated or adhered to DAURO HOTELS, all dedicated to the hotel sector, will need to access your data for the correct provision of selected services. Similarly, your data will be communicated to those entities that own the hotels, in order for them to know the conditions of your stay (price, dates, included services,…), solely to be able to provide the service correctly.
  2. Data provided to register as a registered user in DAURO HOTELS: o Companies of the group to which DAURO HOTELS belongs, only for internal administrative purposes and/or for the purposes indicated above. o Data provided for publications in Blogs owned by DAURO HOTELS: The data provided by the user will be published on the Website, so they will be accessible by any user accessing it.
  3. Data provided for modification and cancellation of reservations:

o Companies integrated or adhered to DAURO HOTELS, all dedicated to the hotel sector, will need access to your data for the correct provision of selected services. Similarly, your data will be communicated to those entities that own the hotels, in order for them to know the conditions of your stay and provide the service correctly.
  1. Data provided for the sending of the Newsletter will not be communicated with third companies.
  2. Data provided in contact forms and Corporate website: o Companies of the group to which DAURO HOTELS belongs, only for internal administrative purposes and/or for the purposes indicated above.

Additionally, the data may be accessible by DAURO HOTELS suppliers, such access being necessary for the proper compliance with legal obligations and/or the purposes previously indicated. These suppliers will not process your data for their own purposes that DAURO HOTELS have not previously informed.

8. DATA RETENTION


 

Your data will be kept for the following periods:
  1. Data provided for booking, both via the Website and contact center (call center, email or chat) for individual or group and room bookings: will be kept during the contractual relationship and, once ended, for the prescription period of legal actions that may arise from it.
  2. Data provided for registration as a registered user in DAURO HOTELS: as long as the user does not revoke the consent given. However, in case of withdrawal of your consent, this will not affect the legality of the treatments carried out previously.
  3. Data provided for publications in Blogs owned by DAURO HOTELS: The data will be kept as long as the user does not revoke the given consent.
  4. Data provided for the modification and cancellation of bookings: will be kept during the contractual relationship and, once ended, during the prescription period for legal actions that may arise from it.
  5. Data provided for sending Newsletter: will be kept as long as the user does not revoke the consent given for this purpose.
  6. Data provided in contact forms and Corporate website: will be kept for the necessary time to process and respond to your request and once finished, during the prescription period for legal actions arising from such request.

9. USER RESPONSIBILITY


 

The user:

∙ Guarantees that he/she is over eighteen (18) years old and that the data provided to DAURO HOTELS are true, accurate, complete and updated. For this purpose, the user is responsible for the truthfulness of all the data they communicate and will keep the information provided duly updated, so that it reflects their actual situation.

∙ Guarantees that they have informed third parties whose data they provide, if they do, of the aspects contained in this document. Likewise, guarantees that they have obtained their authorization to provide their data to DAURO HOTELS for the purposes indicated.

∙ Will be responsible for false or inaccurate information provided through the Website and any direct or indirect damages and losses that this causes to DAURO HOTELS or to third parties.

10. EXERCISE OF RIGHTS.


The user can send a letter to DAURO HOTELS, to the address indicated in the header of this Policy, or by email to the address

calidad@hoteles-dauro.com, attaching a photocopy of their identity document, at any time and free of charge, to:

∙ Revoke consents granted.

∙ Obtain confirmation about whether DAURO HOTELS is treating personal data that concerns the user or not.

∙ Access their personal data.

∙ Correct incorrect or incomplete data.

∙ Request the deletion of their personal data when, for some reason, the data is no longer needed for the purposes it was obtained for.

∙ Obtain from DAURO HOTELS the limitation of data processing when one of the conditions provided in data protection regulations is met. ∙ Request the portability of the data provided by the User in those cases provided in the regulations.

∙ File a claim relating to the protection of their personal data before the Spanish Data Protection Agency at the address Calle de Jorge Juan, 6, 28001 Madrid, when the interested party considers that DAURO HOTELS has violated their rights recognized by the applicable data protection regulations.

11. SECURITY MEASURES


 

DAURO HOTELS will treat the user’s data at all times in an absolutely confidential manner and keeping the obligatory duty of secrecy regarding them, in accordance with the provisions of the applicable regulations, adopting for this purpose the necessary technical and organizational measures to guarantee the security of their data and prevent its alteration, loss, processing or unauthorized access, given the state of the technology, the nature of the stored data and the risks to which they are exposed.