Politique de confidentialité

1. IDENTIFICATION


∙ Identity: INMOBILIARIA PUERTA REAL, S.A.U. (hereinafter, “HOTELES DAURO”) ∙ NIF: A18012484

∙ Address: C/ ACERA DEL DARRO, 19. 18005 GRANADA. SPAIN.

∙ Phone: 958221581

2. INFORMATION AND CONSENT.


 

By accepting this Privacy Policy, the user is informed and gives their free, informed, specific and unequivocal consent for the personal data provided through the website located at the URL www.hoteles-dauro.com (hereinafter, the “Website”) to be processed by HOTELES DAURO, as well as data derived from their navigation and any other data that they may provide in the future to HOTELES DAURO in a clear and simple manner, to facilitate their understanding, freely and voluntarily determining whether they wish to provide their personal data to HOTELES DAURO.

3. OBLIGATION TO PROVIDE DATA.


 

The data requested in the forms on the Website are generally mandatory (unless otherwise specified in the required field) to fulfill the established purposes.

Therefore, if the data is not provided or not provided correctly, the same cannot be processed, without prejudice to being able to freely view the content of the Website.

4. WHAT PURPOSE WILL HOTELES DAURO PROCESS THE USER’S PERSONAL DATA FOR?


 

The personal data provided through the Website will be processed by HOTELES DAURO for the following purposes:
  1. Data provided for making reservations, both through the Website and contact center (call center, email or chat) for individual or group and room reservations:

∙ Manage the reservations requested by the user

∙ Send the confirmation or documentation of the reservation made

∙ In the event of consenting to it, send commercial communications from HOTELES DAURO.
  1. Data provided for registering as a registered user at HOTELES DAURO:

∙ Manage your request for registration or de-registration in the chosen modality by the user. ∙ Verify that the user meets the requirements for registration in the selected modality, as deemed appropriate by HOTELES DAURO. ∙ Process and respond to any information requests made by the user. ∙ Search for promotions that meet the user’s selected needs. ∙ For sending personalized commercial communications from HOTELES DAURO.
  1. Data provided for publications on HOTELES DAURO’s owned Blogs:

∙ Manage the publication of user’s comments on the Website.

∙ Manage the subscription and/or unsubscription to the blog Newsletter at the user’s request ∙ If necessary, monitor the content of user comments and, if applicable, delete those that do not comply with the conditions applicable to this Website as deemed by HOTELES DAURO.
  1. Data provided for modifying and canceling reservations:

∙ Manage requests for modification or cancellation of the user’s reservation requested to HOTELES DAURO.

∙ Send the response to the request made to HOTELES DAURO. 5. Data provided for sending Newsletter:

∙ Manage the subscription and/or unsubscription to the Newsletter, done through the channel available on HOTELES DAURO’s Website.
  1. Data provided in contact forms and Corporate website:

∙ Manage user contact and information requests through the channels provided on HOTELES DAURO’s websites.

∙ Manage the request made

5. WHAT USER DATA WILL HOTELES DAURO PROCESS?


 

HOTELES DAURO will process the following categories of user data:
  1. Data provided for making reservations, both through the Website and contact center (call center, email or chat) for individual or group and room reservations:

∙ Identification data: name, surnames, nationality.

∙ Contact data: email address, phone number.

∙ Transaction data of goods and services at HOTELES DAURO: Products and services purchased or inquired about.

∙ Stay preferences.

∙ Economic, financial, and insurance data.

∙ Other data: data provided by the interested parties in open fields or through a phone call
  1. Data provided for registering as a registered user at HOTELES DAURO:

∙ Identification data: name, surnames, address, and nationality  ∙ Contact data: email address, phone number.  ∙ User and/or holder identification codes or keys.
  1. Data provided for publications on HOTELES DAURO’s owned Blogs:

∙ Identification data: name, surnames, address, nationality. ∙ Contact data: country of residence, email address.
  1. Data provided for modifying and canceling reservations:

∙ Identification data: name, surnames, address, nationality. ∙ Contact data: email address, phone number.

∙ Transaction data of goods and services

∙ Economic, financial, and insurance data.

∙ Other data: data provided by the interested parties in open fields on the forms available on the Website or in attached documents.
  1. Data provided for sending Newsletter:

∙ Identification data: name, surnames, address, nationality. ∙ Contact data: country of residence, email address.  ∙ Personal characteristic data language.
  1. Data provided in contact forms and Corporate website:

∙ Identification data: name, surnames, address, nationality. ∙ Contact data: email address, phone number.

∙ Transaction data of goods and services

∙ Other data: data provided by the interested parties in open fields on the forms available on the Website or in attached documents.

If the user provides third-party data, they declare to have their consent and agree to convey the information contained in the Privacy Policy to them, releasing HOTELES DAURO from any liability in this regard. However, HOTELES DAURO may periodically verify this, taking appropriate due diligence measures in accordance with data protection regulations.

6. WHAT IS THE LEGITIMACY OF PROCESSING USER DATA?


 

The legitimacy of the processing of personal data will be as follows:
  1. For making reservations, both through the Website and contact center (call center, email or chat) for individual or group and room reservations: the execution of the contract between the parties. For the performance of analysis on the use of the website, the legitimate interest of HOTELES DAURO.
  2. For managing registration as a registered user: in the consent requested, and in the cases of verifying compliance with the conditions by the user, the legitimate interest of HOTELES DAURO. However, if you withdraw your consent, this will not affect the legality of the processing carried out prior.
  3. For managing and publishing the comments or publications sent by users on HOTELES DAURO’s owned Blogs: in the user’s consent and to check the preferences and behaviors of users, as well as to monitor the content of comments, the legitimate interest of HOTELES

DAURO. If you withdraw your consent to the processing of comments, they will be deleted by HOTELES DAURO from the Website.  4. For the modification and/or cancellation of your reservation in the execution of the contract between the parties. For the performance of analysis on the use of the website, the legitimate interest of HOTELES DAURO.
  1. For sending Newsletter: in the user’s consent.  6. For sending contact forms and Corporate website: in the user’s consent. For the performance of analysis on the use of the website, the legitimate interest of HOTELES DAURO.

The consents obtained for the mentioned purposes are independent, so the user can revoke only one of them without affecting the others. To revoke this consent, the User can contact HOTELES DAURO through the following channels: quality@hoteles-dauro.com.

7. WHO WILL USER DATA BE SHARED WITH?


 

User data may be communicated to:
  1. Data provided for making reservations, both through the Website and contact center (call center, email or chat) for individual or group and room reservations:  o Companies integrated or adhered to HOTELES DAURO, all dedicated to the hotel industry, will need access to your data for the correct provision of the selected services. Likewise, your data will be communicated to  those entities that own the hotels, so that they know the conditions of your stay (price, dates, included services,…), with the sole purpose of being able to provide the services correctly.
  2. Data provided for registering as a registered user at HOTELES DAURO:  o Companies of the group to which HOTELES DAURO belongs, solely for internal administrative purposes and/or for the previously indicated purposes.  o Data provided for publications on Blogs owned by HOTELES DAURO: The  data provided by the user will be published on the Website, so they will be accessible to any user who accesses it.
  3. Data provided for modifying and canceling reservations:

o Companies integrated or adhered to HOTELES DAURO, all dedicated to the hotel industry, will need access to your data for the correct provision of the selected services. Likewise, your data will be communicated to those entities that own the hotels, so that they know the conditions of your stay with the sole purpose of providing the services correctly.
  1. Data provided for sending Newsletter will not be shared with third-party companies.
  2. Data provided in contact forms and Corporate website:  o Companies of the group to which HOTELES DAURO belongs, solely for internal administrative purposes and/or for the previously indicated purposes.

Additionally, the data may be accessed by HOTELES DAURO’s suppliers, with said access being necessary for the proper fulfillment of legal obligations and/or the purposes previously indicated. These suppliers will not process your data for their own purposes that have not been previously informed by HOTELES DAURO.

8. DATA RETENTION


 

Your data will be retained for the following periods:
  1. Data provided for making reservations, both through the Website and contact center (call center, email or chat) for individual or group and room reservations:  will be retained during the contractual relationship and, once it is terminated,  for the period of prescription of legal actions that may arise from it.
  2. Data provided for registering as a registered user at HOTELES DAURO: as long as the user does not revoke the consent given. However, in case  of withdrawing your consent, this will not affect the legality of treatments carried out  before.
  3. Data provided for publications on Blogs owned by HOTELES DAURO The  data will be retained as long as the user does not revoke the consent given.
  4. Data provided for modifying and canceling reservations: will be retained  during the contractual relationship and, once it is terminated, for the period of  prescription of legal actions that may arise from it.
  5. Data provided for sending Newsletter: will be retained as long as the  user does not revoke the consent given for this purpose.
  6. Data provided in contact forms and Corporate website: will be retained for the  time necessary to process and respond to your request and, once it is completed, for  the period of prescription of legal actions arising from said request.

9. USER RESPONSIBILITY.


 

The user:

∙ Guarantees that they are over eighteen (18) years old and that the data provided to HOTELES DAURO is true, accurate, complete, and up to date. For these purposes, the user  is responsible for the truthfulness of all the data communicated and will keep the  provided information duly updated, so that it reflects their real situation.

∙ Guarantees that they have informed any third parties whose data they provide, if they do so, about the aspects contained in this document. Likewise, they guarantee that they have obtained their authorization to provide their data to HOTELES DAURO for the indicated purposes.

∙ Will be responsible for the false or inaccurate information provided through the  Website and for the direct or indirect damages caused to HOTELES DAURO or third parties as a result.

10. EXERCISE OF RIGHTS.


The user can send a written request to HOTELES DAURO, to the address indicated in the header of this Policy, or by email to the address quality@hoteles-dauro.com, attaching a photocopy of their identity document, at any time and free of charge, to:

∙ Revoke the consents given.

∙ Obtain confirmation as to whether HOTELES DAURO is processing personal data concerning the user or not.

∙ Access their personal data.

∙ Correct incorrect or incomplete data.

∙ Request the deletion of their personal data when, for some reason, the data is no longer necessary for the purposes for which it was obtained.

∙ Obtain from HOTELES DAURO the limitation of the data processing when one of  the conditions provided in data protection regulations is met. ∙ Request data portability for data provided by the User in cases specified in the regulations.

∙ File a complaint regarding the protection of their personal data to the Spanish Data Protection Agency at Calle de Jorge Juan, 6, 28001 Madrid, if the user believes that HOTELES DAURO has violated their rights under applicable data protection regulations.

11. SECURITY MEASURES


 

HOTELES DAURO will treat user data at all times absolutely confidentially and maintaining the necessary duty of secrecy regarding them, in accordance with the provisions of the applicable regulations, adopting the necessary technical and organizational measures to ensure the security of their data and prevent their alteration, loss, unauthorized access or processing, taking into account the state of the technology, the nature of the stored data, and the risks they are exposed to.